FAQ

Everything you need
before booking.

Helpful answers

Planning your surprise should feel simple.

Still have a question? Our team is available every day from 9:00 AM to 7:30 PM.

How do I book?+

You can book through our website or contact us directly on WhatsApp.

Do you require a deposit?+

Yes. A 50% deposit of the chosen package is required to secure your booking.

How many days in advance should I book?+

One to two days can be enough, subject to availability. You are also welcome to book well in advance.

Do you travel outside Kigali?+

Our regular service areas are Kigali, Musanze and Rubavu. Please contact us to confirm availability for your date and location.

Can I customise a package?+

Yes. Every package can be adjusted to reflect your story, preferences and budget.

What payment methods do you accept?+

We accept Mobile Money payments through our MTN number.